📍 Location: Sarawak Headquarters, 1702 Grand-Bigard, Belgium
🕒 Contract type: Full-time, permanent contract

About Sarawak

Sarawak is a premium field marketing agency active across multiple sectors. Travel Retail is one of our key areas of expertise, with a strong presence at Brussels Airport, Brussels South Airport Charleroi, and Luxembourg Airport.

We deliver high-quality services and flexible staffing solutions to a wide range of international luxury brands, particularly within cosmetics, spirits and wines, chocolate, jewellery, and other premium categories. Our brand ambassadors ensure an exceptional level of hospitality and play a key role in driving sales while creating memorable customer experiences.

Within Travel Retail, our activities include sales advisory, make-up sessions, flyering and sampling campaigns. We also develop tailor-made solutions to proactively respond to market needs. For example, we deploy Asian interpreters when flight traffic to and from Asia increases at Brussels Airport.

Sarawak is also co-founder and active member of APA, an international network of agencies specialised in staffing and promotion. This network includes 10 agencies operating in more than 80 European airports.

Would you like to be part of a unique and dynamic international environment? Discover the exciting world of Travel Retail at Sarawak.

Your Role

As Project Manager Travel Retail, you are responsible for the operational coordination, planning and follow-up of Travel Retail projects and clients. You act as the central point of contact between clients, field teams and internal stakeholders, ensuring that projects are delivered efficiently, on time and to the highest standards.

You will oversee both operational execution and administrative follow-up, while gradually taking ownership of client relationships and project development.

Your Responsibilities

• Project coordination and planning of Travel Retail activations at airports
• Management and follow-up of field teams (brand ambassadors, make-up artists, sales consultants, merchandisers, etc.)
• Validation and control of worked hours and performance of flexible staff
• Preparation and follow-up of DIMONA declarations for temporary employees
• Operational coordination with airport partners, clients and internal teams
• Ensuring high service quality and brand standards in all activations
• Maintaining regular contact with field staff and supporting them operationally
• Monitoring project performance and reporting to clients

Depending on your experience, you will also:

• Manage client relationships and smaller accounts independently
• Identify opportunities for operational improvement and growth

Your Profile

• You work accurately and in a structured manner, particularly when managing schedules, staffing and operational follow-up
• You hold a Bachelor’s degree (or equivalent through experience)
• You are proactive, solution-oriented and comfortable taking ownership of projects
• You combine strong administrative skills with excellent interpersonal communication
• You are comfortable communicating with different stakeholders and coordinating multiple tasks simultaneously
• You are motivated to grow and take on increasing responsibilities

Language Requirements: Mandatory

Due to the international airport environment, strong language skills are essential.

You must have:

• Dutch – fluent
• French – fluent
• English – fluent

What We Offer

• A challenging role in a dynamic international environment
• The opportunity to work with prestigious global luxury brands
• Real opportunities for professional growth and project ownership
• A pleasant working environment at our headquarters in 1702 Grand-Bigard

Package includes:

• Competitive salary
• Meal vouchers
• Company car (22.000km/yr) with fuel card
• Company phone subscription
• Laptop
• Eco vouchers
• Benefits at Work employee discount platform
• 20+6 paid holidays

Application Procedure

Interested in joining our team?

Please submit your CV and profile picture via our online job page, addressed to:

Mr. Michael Ringoir, Head of Recruitment
Ms. Stefanie Fidock, Head of Cosmetics & Travel Retail

Include a short motivation explaining why you are the candidate we should definitely meet, and mention your interest or affinity with travel, retail or luxury brands.

Selected candidates will be invited to an in-person interview at our headquarters in Grand-Bigard, followed by a presentation exercise and an assessment.

📅 Preferred starting date: April 2026