At Sarawak, our IT-department services hundreds of employees, managers, and representatives working in stores, on the road, and at our headquarters in Groot-Bijgaarden every day. To strengthen our team, we are looking for an IT Support Officer (1st Line) who enjoys hands-on work and being the first point of contact for (basic) technical questions. 

What will you do? 

Equipment Management 

• Prepare IT equipment for new colleagues (setting up laptops, tablets, request e-SIM cards via Orange). 

• Collect IT equipment from leaving employees by following a checklist. 

• Provide basic first line technical support for all IT-related issues with hardware & software: laptops, tablets, automated BringMe-reception desk, 3CX telephone services, or beamers/projectors/televisions in our meeting rooms. 

• Check IT-equipment such as inspections of meeting rooms and audiovisual equipment (TVs, projectors, etc.) and keeping everything up to date. 

1st Line Helpdesk Support 

• Solve issues related to mobile telephony and e-SIMs (Orange bundles). You will have access to the Orange Business Helpdesk for complicated issues. 

• Manage access rights (SharePoint, online folder structure, HQ badge system). 

• Reset passwords (mailboxes, internal tools). 

• Handle support tickets (via ticketing system) from field representatives, merchandisers, sales promoters, managers, and HQ staff. 

• Escalate more complex requests to external service providers or the internal IT team. 

• Be the first point of contact for employees, managers, and directors regarding IT-related questions. 

• During the onboarding procedure you will share the basic ICT information towards new colleagues (info: software, hardware, telephone, IT-policy and how to use the ticketing system).  

Who are we looking for? 

We welcome both junior and expert profiles, the most important thing is that you enjoy helping colleagues, work in a structured way, and communicate clearly. 

• You are available for 2 to 3 days per week (3/5, 16h or 24h). 

• You can work either as a freelancer or as an employee. 

• You are fluent in Dutch and English (French is a plus). 

• You have an affinity with IT support, troubleshooting, and equipment management. 

What do we offer? 

• A part-time contract of 2-3 days per week. Exact schedule to be discussed.  

• A dynamic working environment where your impact is immediately visible in day-to-day operations. 

• Flexibility in work arrangement (freelance or employee). 

• A collegial atmosphere and the chance to gain valuable experience within a growing company.  

👉 Interested in joining our IT team? 
Apply online with your resume and motivation letter!